1-866-238-5180 Sage Accpac Error 49153 is a common issue encountered by users when attempting to open Sage 300 ERP (formerly known as Sage Accpac). The error message usually reads:
"Error 49153: Cannot connect to the database."
This error means that the Sage 300 application is unable to establish a connection to the SQL Server database. There are several potential causes and corresponding solutions for this issue.
Common Causes of Error 49153
- SQL Server is not running
- Network connectivity issues
- Incorrect SQL Server name or instance
- SQL Server browser service not running
- Firewall blocking SQL Server port
- Invalid login credentials or insufficient permissions
- ODBC misconfiguration
Step-by-Step Guide to Fix Error 49153
1. Check SQL Server Status
Make sure the SQL Server service is running.
- Press Windows + R, type services.msc, and hit Enter.
- Find SQL Server (MSSQLSERVER) or your specific instance name.
- Right-click and choose Start if it's stopped.
2. Verify Server Name and Instance
Ensure Sage is using the correct server name and instance.
- Open SQL Server Management Studio (SSMS).
- Try connecting using the same server name Sage is using.
- If your SQL instance is named, the format should be: ServerName\InstanceName.
3. Check Network Connectivity
Try to ping the SQL Server from the client machine:
bash
CopyEdit
ping [SQL_SERVER_NAME]
If the server doesn't respond, there's likely a network or DNS issue.
4. Enable SQL Server Browser Service
If using a named instance, ensure the SQL Server Browser service is running.
- Go to services.msc.
- Look for SQL Server Browser and ensure it’s started.
5. Check Firewall Settings
The firewall might be blocking the SQL Server port (default: 1433).
- Allow incoming traffic on port 1433 and UDP port 1434 (for SQL Browser).
- You can add exceptions via Windows Firewall or your third-party firewall tool.
6. Validate SQL Credentials
Check if the SQL user account used by Sage has proper permissions.
- In SSMS, go to Security > Logins.
- Right-click on the login and select Properties to review roles and permissions.
7. Review ODBC Connection
If Sage uses an ODBC connection:
- Open ODBC Data Source Administrator.
- Go to System DSN and test the data source used by Sage.
- Make sure it's configured to connect to the correct SQL Server and database.
Additional Tips
- Check Event Logs: Windows Event Viewer may give clues if there's a deeper system-level issue.
- Test with SSMS: If you can connect using SSMS with the same credentials and server details, the problem is likely within Sage or ODBC.
- Reboot the server: Sometimes, a simple restart can clear up locked sessions or resource issues.
Conclusion
Sage Accpac Error 49153 typically points to a connectivity issue with the SQL Server. By systematically verifying the service status, network connection, login credentials, and ODBC settings, you can isolate and fix the problem. If all else fails, contacting your IT administrator or Sage support may be necessary to dive deeper into the environment-specific configuration.
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